Friday, March 19, 2010

Damaged consumables

One of the boxes of consumables had a peculiar dent. It wasn't crushed very deeply, but the condition of the box suggested it had been subjected to heavy pressure sometime during shipping. And there's an ominous stain below the dent.

While setting it up, I found an anti-glue cassette inside the box was distorted and cracked. Some of the masking fluid was leaking out of the cassette. This cassette is pretty stout, so it must have been crushed pretty hard! Luckily I have spares, and Solidvision promptly promised to send a replacement.

1 comment:

  1. Too bad that happened, but sounds like your getting good customer service.